Email Assistance

Make sure you continue to receive our emails.

Most email software platforms and ISPs now employ "spam filters" to block messages that come from “unknown” senders. As a result, it is possible for email from friends and other trusted senders (such as Citi Investment Capital) to end up in your junk folder.

If you use one of these software platforms or ISPs, the only way to be sure you will continue receiving email from trusted senders is to update your Address Book or Safe List. You will need to add the address info@citiinvestmentcap.com to your address book in your e-mail program. This is the e-mail that is in the FROM: line in your Citi Investment capital email.

The following instructions cover most popular software platforms.

AOL version 9
Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail. Click the Add Address button (over on the right) to add us to your "People I Know" list.

Alternatively, you can just send an e-mail to the Citi Investment Capital Newsletter or Citi Investment Capital Pricelist "From" address, and that will add us to your "People I Know" list automatically.

Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail.

Copy the address in the "From" line. Click the Reply button (it's in the top right corner). A new email window opens with an address pre-filled in the "Send To" box. Replace the address in the Send To box with the one you copied out of the From line. Click Send Now (it's in the top right corner).

Even if the e-mail you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting email address into your "People I Know" list--and that's what counts.

If you're using an earlier version of AOL, you'll need to set your Mail Controls instead. Here's how:
Go to Keyword Mail Controls.
Select the screen name we're sending your Citi Investment Capital Newsletter or Citi Investment Capital Pricelist to.
Click Customize Mail Controls For This Screen Name.

For AOL version 8.0:
Select Allow email from all AOL members, email addresses and domains.
Click Next until the Save button shows up at the bottom.
Click Save.

For AOL version 7.0:
In the section for "exclusion and inclusion parameters", include these domains:
Propertyforlife.com
Cmpgnr.com

GMAIL
If you're using Google's gmail for e-mail, you can ensure that our emails are delivered to your Inbox by either adding the sending address to your Contacts list or by marking any incorrectly filed e-mail as "Not Spam". Here's how: Open the latest issue of the e-mail you want to whitelist.

Click the More Options link. It's on the title line of the e-mail, over on the right, next to the date. (If you see "Hide Options" instead, then you already have the extra options visible and can just skip this step.)

When the extra options are visible (just below the subject line), click the Add sender to contacts list link.

Alternatively, you can just send an e-mail to info@citiinvestmentcap.com and that will add the address to your Contacts list automatically.

Even if the e-mail you send doesn't get through (for whatever reason), the act of sending it does the job of putting the address into your Contacts list--and that's what counts.

If one of your Citi Investment Capital emails has been filtered into the Spam folder, you can prevent that ever happening again:

Click on the Spam link to open your Spam folder.
Click on the wrongly filtered e-mail to open it.
Click the Not Spam button at the top of the e-mail (right next to "Delete Forever").

Yahoo
Open your Yahoo mailbox.
Click Mail Options.
Click Filters.
Next, click Add Filter.

In the top row, labelled From header:, make sure ‘contains’ is selected in the pull-down menu.

Click in the text box next to that pull-down menu, then enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.

At the bottom, where it says Move the message to, select ‘Inbox’ from the pull-down menu.

Click the Add Filter button again.

Hotmail
Log on and click the Mail tab to get into your mailbox.

Click Options (it's over at the top right, next to Help).

Click Junk e-Mail Protection.

Select Safe List.

In the space provided, enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.

Click Add.

When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add our "From" address to your Contacts list:

Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.

Click the Save Address button. (It's over to the right in the line of options just above the e-mail.)

Click OK.

Outlook
Open any Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail, then add the sender or the sender's domain to your Safe List.

Find the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist and add it to Personal Contacts in your Outlook Address Book.

Open any Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail, then select Mark as Not Junk.

MSN

Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail.

Copy the address in the "From" line.

Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).

On the E-mail settings screen, click Junk E-Mail Guard.

Select Safe List.

In the space provided under "Add people to the safe list", enter the address you copied from the "From" line.

Click Add.

For older versions of MSN , you add our sending address to your Safe List like this:
Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail.
Copy the address in the "From" line.
Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
On the E-mail settings screen, click Junk Mail.
Select Safe List.
Click Add an item to this list.
When the Add To Safe List box appears, enter the address you copied from the "From" line into the space provided.
Click Add.

Earthlink
Open your latest Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail.
Copy the address in the "From" line.
Click on Address Book (it's over on the left, below your Folders).
When your Address Book opens, click the Add button.
On the Add Contact screen, find the Internet Information box.
Enter the address you copied from the "From" line into the top Email box.
Click Save.

Verizon

Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.

SpamAssassin
Search your hard drive for the spamassassin folder, then open it.
In that folder should be a file named user_prefs. Open it with a text editor (Notepad, for example). If there is no such file, you can create it. The detailed instructions are at http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html.

Make a new (blank) line in the file. On that line, enter whitelist_from, followed by the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
Save the file and close it.

CleanMyMailbox
Click the Whitelist button.
Add the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist to the list.
Click the Submit List button.
Mailblocks
In Mailblocks, click the Addresses tab.
Select New.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
In the Receiving Options, select Accept Mail From This Address.
In the Other Options, make sure Display in People Picker is not selected.
Click Submit.
Click OK.

MailShield
On the MailShield toolbar, click Friends.
Click Add.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist and click the OK button.

MailWasher
In MailWasher, select Tools.
Select Blacklist & Friends.
On the right-hand side is the "Friends" list. Click the Friends Add button.
Select Plain email address.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist, then click OK.
Click OK again.

Oddpost
Find any Citi Investment Capital Newsletter or Citi Investment Capital Pricelist e-mail that's in your Probably Spam folder.
Click on that e-mail to select it.
Click the Move to Inbox and Mark as Not Spam button.

SpamButcher
Open Spam Butcher and click the Configure button.
Select the Known Senders tab.
Under Known Good Senders and Recipients, click Add .
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist and click OK .
Click OK .

SpamCop
Open your browser and go to this page: http://webmail.spamcop.net/
Log into your SpamCop account.
Click on the Options icon in the toolbar.
Under Mail Management (in the middle), click SpamCop Tools.
Select Manage your personal whitelist.
Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist in the first empty slot.
Click Submit.

Spameater
On the Spameater sidebar, click Filters .
Select the Approved Senders tab.
Click Add Filter .
In the Address space, enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
For Address Type, select Full Email Address .
Click OK .

Spamkiller
On the Spamkiller sidebar, click Friends.
Click Add.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist and click the OK button.

Spam Inspector
Open Outlook.
On the Spam Inspector menu or toolbar, find and select Manage Friends List .
In the Add a New Friend area, select E-mail .
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
Click the >> (add) button.
Click Close.

Spam Interceptor
Open Spam Interceptor and select Authentication Lists .
Click Trusted.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
Click Add.

SpamNet
Open your Outlook Inbox.
On the Cloudmark SpamNet toolbar, click Options .
Click Advanced .
Select the Whitelist tab.
Click the Add button.
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist and click the OK button.
Click OK again, then Yes, then OK one last time.

SpamPal
When SpamPal is running, find the SpamPal icon in your Windows system tray and right-click on it.
Select Add to Whitelist .
Enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
Click Add.

Spam Sleuth
Open Spam Sleuth.
From the File menu, select Configure .
In the Friends category, make sure Active is selected.
In the space provided for the list, make a new (blank) line and on it enter the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist.
Click OK.

Others
Many popular e-mail programs, including older versions of Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to white-list the folks you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting your Citi Investment Capital emails or want to make sure you continue to receive your Citi Investment Capital emails in the future, you can do something about it.

Contact the customer service people or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Ask them if they can white-list Citi Investment Capital emails (Unfortunately, some e-mail systems don't allow white-listing.) If they do white-list, they'll probably ask you for some information about us. Here's what to tell them:

Sending Address: If they ask for our address, give them the address in the "From" line of your most recent Citi Investment Capital Newsletter or Citi Investment Capital Pricelist info@citiinvestmentcap.com. Domain: If they need to know the domain we're mailing from, tell them that we use the domain www.citiinvestmentcap.com.

Thank you for white-listing Citi Investment Capital Limited.